Rules of the game

These are our 'Rules of the Game' - it's the way we like to do things; and what we expect from the team so that we can all work towards the same shared goals and values.

• Customer communication is key – follow up and follow up again.
• Don’t give up at the first hurdle – keep trying to find creative solutions to problems. Be determined.
• Care – about each other, about your work, about the customer.
• Be proud of your work and your achievements.
• If you make a mistake – hold your hands up.
• If you find or have a problem, raise it – tell someone.
• If you have a question, ask it.
• Provide feedback, mentorship & training to other staff – share your knowledge.

• Don’t allow tickets to sit unattended for an extended period of time – follow up on what’s assigned to you in the helpdesk.
• Think ahead – what may be added to a project in the future could affect how you build it now.
• Take time to test your work.
• Make sure that your code is as good quality as it can be.
• Follow the spec – ask if you’re not sure.
• If you’re feeling too ill to work, don’t come in.
• Be willing to try new things.
• Always respect the customer’s choices and requirements, even if you disagree with them.