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Richard, Naomi Matt & Claire collaborative working in the SimpleClick office

The Rules of the Game

We like to think that SimpleClick is a pretty special place to work, and we've put a lot of effort into making the team feel valued, but of course we have rules!  These are our 'Rules of the Game' - it's the way we like to do things; what we expect from the team so that we can all work towards the same shared goals and values.

  • Customer communication is key – follow up and follow up again.
  • Don’t give up at the first hurdle – keep trying to find creative solutions to problems. Be determined.
  • Care – about each other, about your work, about the customer.
  • Be proud of your work and your achievements.
  • If you make a mistake – hold your hands up.
  • If you find or have a problem, raise it – tell someone.
  • If you have a question, ask it.
  • Provide feedback, mentorship & training to other staff – share your knowledge.
  • Don’t allow tickets to sit unattended for an extended period of time – follow up on what’s assigned to you in the helpdesk.
  • Think ahead – what may be added to a project in the future could affect how you build it now.
  • Take time to test your work.
  • Make sure that your code is as good quality as it can be.
  • Follow the spec – ask if you’re not sure.
  • If you’re feeling too ill to work, don’t come in.
  • Be willing to try new things.
  • Always respect the customer’s choices and requirements, even if you disagree with them.

If you like the sound of working at SimpleClick, please get in touch, we'd love to hear from enthusiastic IT professionals looking to take the next step in their careers.