Waller Transport, founded in Ipswich over 50 years ago, is a specialist haulage service operating across the UK and Europe.
Specialising in return-loads, Waller also offers a range of specialist haulage services such as waste haulage, timber haulage, raw material transport, steel haulage, and container haulage.
Waller Transport Services has been using its own in-house system for the last 15 years. Recognising the need to modernise technology, increase efficiency, and future-proof business processes.
Managing Director, Darryn Flynn, wanted to create a new mobile-friendly system that was simple and effective that includes features such as vehicle tracking and improved management of proof of delivery.
To create a new system that blends the best features from off-the-shelf solutions and the current Traffic in house system with additional enhancements. Key features for the new mobile application would consist of:
There was simply nothing on the market that ticked all the boxes we needed. We have found existing systems used by other logistics companies to be over-complicated and bulky.
Darryn Flynn, Managing Director, Waller Transport Services
To start with, our Project Manager undertook a ‘deep dive’ into Waller Transport Service’s existing system, working with them to identify the parts they wanted to keep and any functionality frustrations, to inform our approach.
One of the key features the ‘Traffic’ application needed to achieve was simplicity. Ease-of-use was at the forefront of the solution design process, as the app’s main goal was to increase efficiency and this simply wouldn’t have been achieved with an over-complicated design.
Using our bespoke content management system, Doddle, SimpleClick created the application Waller needed. Doddle is modular and therefore enabled us to build a system that broke the separate functions of Traffic into logical areas, making it very straightforward to use, which will help Waller achieve more efficient processes.
In addition to the core features, we built custom modules into Doddle to create a simple, user-friendly interface for Waller Transport Services to manage the following:
From concept to delivery, the whole project took approximately six months to complete.
‘Traffic’ combines a straightforward user interface with live GPS tracking and integrated invoicing to simplify every part of the freight forwarding process for Waller. It digitally tracks each job from start to finish, including compiling paperwork, such as Proof of Delivery (POD) and invoices, and includes a traffic light system that will automatically track and notify the status of a job.
The application allows each leg of a job to be monitored and allows PODs to be collected and sent to clients instantly, via Sign on Glass (recipients signing directly onto a smartphone or tablet device) or photographic evidence. Once a job is deemed complete, ‘Traffic’ automatically generates invoices in Xero’s integrated accounting system.
The system provides GPS-based monitoring of the progress of each leg of a job and enables Waller to see when a job is running late, which is invaluable for time-critical deliveries. Drivers can log in to ‘Traffic’ to see their job list for the day and ‘punch’ in and out of each stage of their journey, compiling data which is sent straight to Waller and avoids time consuming calls and texts.
The software delivers live GPS tracking updates and proactive communication regarding delays and completed deliveries, removing the need to make phone calls to monitor the status of jobs. ‘Traffic’ also supports in-application messaging, again streamlining processes.
Struggling to find off-the-shelf software that ticks all your boxes? Talk to us today. Call 0844 736 2747 or find more ways to.