Rules of the game

We like to think that SimpleClick is a pretty special place to work, and we've put a lot of effort into making the team feel valued, but of course, we have rules!

Our values at SimpleClick website agency

Our rules

These are our 'Rules of the Game' - it's the way we like to do things; and what we expect from the team so that we can all work towards the same shared goals and values.

  • Customer communication is key – follow up and follow up again.
  • Don’t give up at the first hurdle – keep trying to find creative solutions to problems. Be determined.
  • Care – about each other, about your work, about the customer.
  • Be proud of your work and your achievements.
  • If you make a mistake – hold your hands up.
  • If you find or have a problem, raise it – tell someone.
  • If you have a question, ask it.
  • Provide feedback, mentorship & training to other staff – share your knowledge.
  • Don’t allow tickets to sit unattended for an extended period of time – follow up on what’s assigned to you in the helpdesk.
  • Think ahead – what may be added to a project in the future could affect how you build it now.
  • Take time to test your work.
  • Make sure that your code is as good quality as it can be.
  • Follow the spec – ask if you’re not sure.
  • If you’re feeling too ill to work, don’t come in.
  • Be willing to try new things.
  • Always respect the customer’s choices and requirements, even if you disagree with them.

Why do we need rules?

First and foremost, SimpleClick's philosophy is to create a great place to work which is backed by our rules of the game. This in turn creates a nurturing, positive and inclusive environment that fosters a collaborative approach to the benefit of both staff and customers.

This has been recognised with Employer of the Year awards at both the East Anglian Business Awards and UK Dev Awards.

Lego wall at simpleclick

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